Banks: Innovate or Die
Today’s South by Southwest agenda features a panel discussion that addresses one of the most critical issues faced by today’s financial institutions: innovation, or the lack thereof. Unfortunately,...
View ArticleThe Problem With Innovation
Innovation is a word we hear a lot in the financial services industry. We’ve all read articles and have heard people talk about “the need to innovate” as a solution to many of the industry’s...
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Let’s Help Create Jobs this Holiday Season
As I reflect on the past year I have this overwhelming sense of gratitude – for the opportunity to do work I love, and to partner with such great clients and colleagues. Our team has worked all over...
View ArticleHere’s a Thought for the New Year
It is the first business day of the New Year and there are so many things to think about – emails to answer, calls to make, etc. There are so many things that require attention, but if you’re like me,...
View ArticleWithout a Clear Purpose – You are Simply Marking Time!
People with a purpose live longer. The same goes for companies. Companies that have a clear core purpose – one that guides its actions and drives its choices – are the companies that succeed....
View ArticlePanera Cares Cafe – Values Based Positioning at its Best
What Do You Stand For? The concept of Values Based Positioning is gaining traction in our economy and I continue to be impressed by those companies and brands that have the guts to step up, say what...
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Bringing the Branch to You
Ever the forward-thinking innovator, PNC has recently opened a “pop-up” branch in downtown Atlanta. It’s brightly colored in blue and orange to match the banks brand, and presents itself in a striking...
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2014 Top 10 Retail Banking Trends and Predictions
For the past three years, New Control’s SVP Jim Marous has put together a compilation of trends and predictions from leaders throughout the financial services industry. I was flattered to be asked to...
View ArticleNow This Is Customer Engagement
About sixteen months ago, Fifth Third Bank quietly entered into a multi-year commitment with Bend, OR’s NextJob, a nationwide reemployment solutions company, to offer a program designed to help...
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Apple’s Huge Pay Day
There has been a fare bit of buzz about Apple’s announcement on Tuesday about their new iPhones and smartwatch. But as former Apple CEO John Scully explains in this interview with MSNBC’s Chris Hayes,...
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Weekly Wrap-Up 06.26.15
Only a few weeks before I head to Denver for the @CUNA/@WOCCU conference #CUinDenver2015 to speak on “Reinvent & Reposition: Essential Principles for Growth and Profitability”...
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Weekly Wrap-Up 09.04.15
On a Friday before a holiday weekend I always wonder “If a tweet falls in a forest…” – nevertheless, here’s this week’s wrap up from my Twitter feed. Have a great holiday weekend. Trending The @WSJ...
View ArticleWeekly Wrap-Up 05.20.16
It has been an amazing week. Special shout out to the incredible bank & CU marketers at the Financial Brand Forum. Mark your calendars for next year’s event: May 17-19, 2017! For now, here’s...
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